Frequently asked questions
Every question, answered in one place
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Getting started
What WhatChimp is and what you need to begin.
What is WhatChimp?
WhatChimp is a WhatsApp Business API platform for marketing, automation and customer support. Bulk broadcasts, chatbots, an AI agent and a shared team inbox live in one dashboard.
Is WhatChimp an official WhatsApp solution?
Yes. WhatChimp runs on Meta’s official WhatsApp Business API and is a verified Meta Business Partner. It is not a modified app or a browser extension.
What do I need to get started?
A Facebook login, a Meta Business Portfolio (you can create one while signing up) and a phone number you can verify by SMS or a call.
How long does setup take?
Connecting a number takes about five minutes, and most businesses are fully set up in under 15 minutes.
Do I need a developer?
No. You connect through Meta’s sign-up window inside WhatChimp, which needs no technical knowledge and no Meta developer app.
What happens after I connect my number?
Add a payment method in Meta for message charges, then verify your business with Meta. Verification is reviewed by Meta and can take up to 30 days; you can start messaging before it is finished, with a lower daily limit.
Where can I get help setting up?
You can book an onboarding call, follow the help centre guides or watch the tutorial videos.
Numbers and accounts
Which number you can use, and how many.
Can I keep using the WhatsApp Business app on my phone?
Yes. With coexistence the WhatsApp Business app and WhatChimp run on the same number at the same time, and messages are mirrored both ways.
Can I use a number that is on personal WhatsApp?
Yes, but not alongside it. Coexistence works with the WhatsApp Business app only, so a number on personal WhatsApp has to be removed from it first and then connected to WhatChimp.
Will my old chats come across with coexistence?
If you choose “Share chats” while connecting, up to the last six months of chat history is brought in. That choice cannot be changed later.
What stops working in the app once coexistence is on?
Meta turns off broadcast lists, disappearing messages, view-once media and editing or deleting sent messages for everyone. Calls, status updates, your profile and direct messaging keep working.
Can I connect more than one WhatsApp number?
Yes. Basic includes 1 number, Pro up to 4 and Enterprise 5 to 25. See multiple numbers.
Can I move my number from another provider?
Yes. Your number, messaging limit, quality rating, display name and verified tick carry over, with no downtime. Turn off two-step verification on the number first. Contacts are moved by exporting and importing a file.
Pricing and billing
What you pay WhatChimp, and what you pay Meta.
What plans does WhatChimp offer?
Basic is $24 a month billed yearly, or $40 month to month. Pro is $60 a month billed yearly, or $100 month to month. Enterprise starts at $119 a month, billed yearly. The pricing page has the full comparison.
What are the limits of each plan?
Basic: 1 WhatsApp number, 2 team members and 5,000 subscribers. Pro: up to 4 numbers, 5 team members and 15,000 subscribers. Enterprise: 5 to 25 numbers, 10 or more team members and 50,000 to 250,000 subscribers.
What do I pay besides the plan?
Only Meta’s own message charges, which Meta bills to the payment method you add in your Meta account. WhatChimp adds no markup to them.
Does WhatChimp limit how many messages I send?
No. Every plan includes unlimited message credits. How many people you can message in a day is set by Meta’s messaging limit, not by WhatChimp.
Are messages from customers charged?
No. Meta does not charge for messages a customer sends you.
How does Meta charge for the messages I send?
Per message. Marketing, utility and authentication templates are charged by category and by the recipient’s country. Since 1 October 2026, replies you send inside the 24-hour window are charged at the utility rate, after a monthly allowance of 1,000 service messages per number. Meta can change its rates at the start of any quarter, and the current ones are on Meta’s rate card.
What changed in WhatsApp pricing on 1 October 2026?
Before that date, everything you sent inside the 24-hour window was not charged. Now your free-form replies and the utility templates you send inside the window are charged per message at your country’s utility rate, once you pass the monthly allowance. Messages from customers, marketing and authentication template pricing and the 72-hour window after a Click to WhatsApp ad did not change. Older articles that describe charging per conversation are out of date.
Is there any allowance before Meta charges for replies?
Yes. Each business number gets 1,000 service messages a month at no charge. Charging starts with the next message and the count resets every month. You need a payment method in Meta for messages beyond the allowance to be delivered.
Are chats from Click to WhatsApp ads charged?
When a customer reaches you through a Click to WhatsApp ad or the button on your Facebook Page, Meta does not charge for the messages you send for the next 72 hours, templates included.
Where do I find my invoices?
WhatChimp invoices are on the invoices page. Meta’s message charges appear in your Meta account’s billing section.
Messaging rules
Meta’s rules for who you can message, and when.
What is the 24-hour window?
It opens when a customer messages you and restarts with every new message from them. Inside it you can reply with any kind of message.
How do I message someone outside the 24-hour window?
With a message template that Meta has approved. Templates are how you start a conversation or follow up after the window has closed.
What kinds of template are there?
Marketing, for promotions and offers. Utility, for order, delivery and appointment updates. Authentication, for one-time codes.
How long does template approval take?
Meta usually reviews a template within a few hours, and sometimes takes up to a day.
How many people can I message in a day?
Meta sets a limit on how many different people you can start a conversation with in 24 hours: 250 before your business is verified, then 1,000, 10,000, 100,000 and unlimited. The limit is shared by all the numbers in your business portfolio, and replies to customers who wrote first do not count towards it.
How does my messaging limit go up?
Automatically. Meta raises it when your number is connected, your quality rating is medium or high and you have used at least half of your current limit over the past seven days.
What is the quality rating?
A score Meta gives every number, High, Medium, Low or Flagged, based on the last seven days of blocks and reports from the people you messaged. A number that stays Low for seven days moves down one messaging limit.
Can my number get banned?
The official API protects you from the bans that unofficial tools cause. It does not protect a number from policy bans, which happen when recipients block or report your messages. Message only people who opted in, and give them a way to opt out.
Features
What you can build and which channels are covered.
What can I do with WhatChimp?
Send bulk broadcasts, build a no-code chatbot, train an AI agent on your business, run follow-up sequences and answer everything from a shared inbox.
Which channels work in the inbox?
WhatsApp on every plan. Instagram, Facebook Messenger and website chat come with Pro, and all of them share one inbox and one chatbot.
Which integrations are included?
Google Sheets, Shopify, WooCommerce, Zapier, Make, Pabbly Connect and n8n connections are included in every plan, along with the API and webhooks. See all integrations.
Which features need the Pro plan?
Instagram, Facebook and website chat, Click to WhatsApp ads, roles and permissions, automatic chat routing, number masking, WhatsApp forms, appointment booking and the catalog.
Team and security
Who can see what.
How many team members can I add?
2 on Basic, 5 on Pro and 10 or more on Enterprise.
Can I limit what a team member sees?
Yes. Roles decide which parts of WhatChimp a person can open. For each teammate you also choose which WhatsApp numbers they can access, and you can restrict them to the chats assigned to them.
Can I hide customers’ phone numbers from agents?
Yes. Number masking on a role hides the digits from the people in that role. It is part of Pro and above.
Can I restrict where my team logs in from?
Yes. The IP manager allows logins only from the addresses you trust.
What support do I get?
Every plan includes the onboarding portal, tickets and screen-share help. Pro adds on-call support, and Enterprise adds priority support and a dedicated account manager.
Cancelling and your account
Leaving, and what happens to your number.
How do I cancel my subscription?
On the manage subscription page, using your billing email. You keep access until the end of the period you have paid for and are not charged again.
Does deleting my account cancel my subscription?
No. Billing runs separately, so cancel the subscription first. Deleting the account on its own does not stop the charges.
What does deleting my account remove?
Your chatbots, subscribers, broadcasts, templates and settings, permanently. It cannot be undone.
What happens to my number if my plan ends?
WhatChimp disconnects from Meta. Your WhatsApp Business Account, your number, its messaging limit, quality rating and templates stay with Meta, and can be reconnected later.
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