Shared Inbox
Manage every customer chat in one shared inbox
All your customer messages in one place. Reply, assign and stay organised across your team, from a single dashboard.
- See every customer message together
- Send a chat to the right team member instantly
- Know who is handling which chat, as it happens
- Reply faster and keep customers engaged
Trusted by businesses in 90+ countries
Proudly used by small businesses and large enterprises worldwide
India- Mexico
- Colombia
- Nigeria
- South Africa
- Indonesia
- United Arab Emirates
- Ghana
- Côte d’Ivoire
- Egypt
- Argentina
- Malaysia
- Peru
- Tanzania
- Guatemala
- Kenya
- Saudi Arabia
- Senegal
- Morocco
- Cambodia
- Israel
- Sri Lanka
- Italy
- Brazil
- Qatar
- United Kingdom
- Ecuador
- Nepal
- Turkey
- Bolivia
- Singapore
- Hong Kong
- Costa Rica
- United States
- Chile
- Portugal
- Spain
- Oman
- Australia
- Canada
- Kuwait
- Belgium
- Ireland
- Germany
- Jordan
- Bangladesh
- Pakistan
- France
- Philippines
- Thailand
India
Mexico
Colombia
Nigeria
South Africa
Indonesia
United Arab Emirates
Ghana
Côte d’Ivoire
Egypt
Argentina
Malaysia
Peru
Tanzania
Guatemala
Kenya
Saudi Arabia
Senegal
Morocco
Cambodia
Israel
Sri Lanka
Italy
Brazil
Qatar
United Kingdom
Ecuador
Nepal
Turkey
Bolivia
Singapore
Hong Kong
Costa Rica
United States
Chile
Portugal
Spain
Oman
Australia
Canada
Kuwait
Belgium
Ireland
Germany
Jordan
Bangladesh
Pakistan
France
Philippines
Thailand
Watch it work
See the shared inbox in action
One number, a whole team answering it.
Built for a team that shares one number
Hand chats over, protect customer details, find a conversation and answer in one tap.
Chat assignment
Assign chats to the right agent
Make sure no message goes unanswered. Share the workload, reply faster and let team members work together on a conversation.
- Several agents can step in, so customers do not wait
- Chats distributed among team members
- Timely, consistent answers on every chat
Agent privacy control
Protect customer phone numbers
Mask customer phone numbers so agents can help without seeing the full number. Customer details stay protected.
- Full numbers hidden from agents
- Agents assist without seeing contact details
- Customers see that their privacy matters
Tags
Find important chats faster with tags
Organise and filter chats by tags and jump straight to the conversations you need: support, sales or follow-ups.
- Chats tagged by topic or customer need
- The right chats without endless scrolling
- Chats assigned and found by tag
Canned responses
Reply faster with saved replies
Answer common questions with a saved reply. One tap sends a pre-written answer, so customers hear back quickly and your team has time for harder questions.
- Frequently asked questions answered in seconds
- Replies that stay accurate and on-brand
- Less repetitive typing
- 0% markup fees
- Official WhatsApp API
- Meta Business Partner
What you can do
What teams do with a shared inbox
One inbox, the whole team, every customer.
Unified communication
Bring every customer message into one inbox so nothing is missed.
Team collaboration
Assign conversations to team members, add internal notes and work together.
A better customer experience
Faster, more consistent answers, because your team has the context it needs.
Works even better with
- Omnichannel inboxWhatsApp, Instagram and Facebook in one inbox.
- WhatsApp chatbotAnswer and qualify around the clock.
- AI AgentAn AI agent that knows your business.
- Bulk broadcastingOne message to a whole list, or to a segment.
- Appointment bookingLet customers book on WhatsApp.
- WhatsApp paymentsTake the payment inside the chat.
Customer stories
Success stories speak louder
The best way to show our commitment is through the people who work with us.
Robert JohnsonTechnology Industry Sales Recruiter, Inspiria Search
WhatChimp is very capable of sending bulk messages on WhatsApp at a very good price point. Thanks to Gopu from WhatChimp for all the support while setting up my account.View on LinkedIn
Pulkit GuptaFounder, E-Startup India
Our ads now take people straight to WhatsApp, and WhatChimp’s chatbot takes over: it asks the right questions, qualifies them and routes them to our team.View on LinkedIn
+75%Increase in customer engagement
Using WhatChimp for my clients’ lead nurturing has been a game-changer. The transparent pricing and user-friendly interface made it easy to set up, and we’ve seen significantly better responses and engagement rates. Highly recommend!
Rohan ChaubeyStartup Growth Advisor+65%Reduction in response time
We’ve seen significantly improved response times and higher customer satisfaction rates. The ability to personalize messages and automate responses has streamlined our support. WhatChimp has become an essential tool for our customer support.
Ritwik AhlawatSaaS Founder+70%Increase in campaign reach
We were constantly seeking a reliable communication solution for our clients that wouldn’t lead to banned numbers or exorbitant costs. WhatChimp has been instrumental in managing our bulk messaging campaigns. It’s incredibly user-friendly and efficient.
Pulkit GuptaBusiness Growth Consultant
Your customers are on WhatsApp. Are you?
Get started with WhatsApp marketing today and supercharge your customer engagement.
- 0% markup fees
- Official WhatsApp API
- Meta Business Partner
