WooCommerce integration

Recover WooCommerce carts and orders on WhatsApp

WhatChimp listens to your WooCommerce store and messages the customer at the two moments that decide a sale: when a cart is left behind, and when a cash on delivery order needs confirming.

  • Abandoned carts followed up on WhatsApp
  • Cash on delivery orders confirmed in one tap
  • The customer’s answer written back to the order
  • Sent from your own number on the official WhatsApp API
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Watch it work

See WooCommerce cart recovery in action

The full setup, from the plugin to the first recovered cart.

The two moments that decide a sale

Set each one up once. It then runs on every cart and every order.

Abandoned cart recovery

Follow up on every cart that was left behind

When a customer adds products, enters their contact details and leaves without paying, your store tells WhatChimp and a reminder goes out on WhatsApp.

  • A small plugin from WhatChimp reports abandoned carts
  • The billing phone number becomes the WhatsApp number
  • A delay and conditions decide when the reminder sends

Cash on delivery confirmation

Confirm cash on delivery orders in one tap

A new cash on delivery order sends the customer its product list and total, with two buttons: confirm or cancel.

  • Only cash on delivery orders trigger it, by a rule on the payment method
  • The product list and total price fill the template
  • Confirm Order and Cancel Order are quick reply buttons

Order notes

The answer goes back to the order

When the customer taps a button, WhatChimp writes a note on the order in WooCommerce, so whoever packs it knows what was said.

  • Nobody copies answers from WhatsApp by hand
  • Your packing team sees the customer’s answer on the order
  • The whole conversation stays in the shared inbox

Setup

Set up from your WordPress admin

Download the plugin from WhatChimp, paste a webhook address into its settings and send a sample cart to map the fields.

  • The plugin is downloaded from WhatChimp’s integrations screen
  • A sample webhook shows you the fields to map
  • Cash on delivery uses WooCommerce’s own “Order created” webhook
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  • 0% markup fees
  • Official WhatsApp API
  • Meta Business Partner

What it supports

WooCommerce events and what WhatChimp does with them

The triggers come from your store. The actions happen on WhatsApp and on the order.

When this happens in WooCommerce

Events WhatChimp can act on.

  • Cart abandonedProducts added and contact details entered, then the customer leaves unpaid.
  • Order createdSent by WooCommerce’s “Order created” webhook.
  • Paid by cash on deliveryA rule on the payment method picks out these orders.

WhatChimp does this

Actions you can attach to an event.

  • Send a WhatsApp templateWith the product list and total price filled in.
  • Offer quick reply buttonsSuch as Confirm Order and Cancel Order.
  • Write a note on the orderThe customer’s answer, saved in WooCommerce.
  • Wait first, or check a conditionA delay in minutes and rules on any field.
  • Add a label, start a sequence or assign the chatSo the right follow-up happens next.

Works even better with

Customer stories

Success stories speak louder

The best way to show our commitment is through the people who work with us.

Robert JohnsonTechnology Industry Sales Recruiter, Inspiria Search

WhatChimp is very capable of sending bulk messages on WhatsApp at a very good price point. Thanks to Gopu from WhatChimp for all the support while setting up my account.
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Pulkit GuptaFounder, E-Startup India

Our ads now take people straight to WhatsApp, and WhatChimp’s chatbot takes over: it asks the right questions, qualifies them and routes them to our team.
View on LinkedIn

  • +75%Increase in customer engagement

    Using WhatChimp for my clients’ lead nurturing has been a game-changer. The transparent pricing and user-friendly interface made it easy to set up, and we’ve seen significantly better responses and engagement rates. Highly recommend!

    Rohan ChaubeyStartup Growth Advisor

  • +65%Reduction in response time

    We’ve seen significantly improved response times and higher customer satisfaction rates. The ability to personalize messages and automate responses has streamlined our support. WhatChimp has become an essential tool for our customer support.

    Ritwik AhlawatSaaS Founder

  • +70%Increase in campaign reach

    We were constantly seeking a reliable communication solution for our clients that wouldn’t lead to banned numbers or exorbitant costs. WhatChimp has been instrumental in managing our bulk messaging campaigns. It’s incredibly user-friendly and efficient.

    Pulkit GuptaBusiness Growth Consultant

Frequently asked questions

We’re here to answer all your questions

What teams ask before they start. Can’t find your answer? See every question or chat with our team.

Do I need to code to connect WooCommerce?

No. Cart recovery uses a small plugin you download from WhatChimp and install in WordPress, and cash on delivery confirmation uses a webhook you add in WooCommerce’s own settings. Both are copy and paste.

When does a cart count as abandoned?

When a customer adds products to the cart, enters their contact details including a phone number, and leaves without completing the payment.

How does cash on delivery confirmation work?

A new order with cash on delivery as its payment method sends the customer a WhatsApp template with the product list and total, and two buttons to confirm or cancel. Their answer is written back to the order as a note.

Which phone number is the message sent to?

The billing phone number the customer entered at checkout, so your checkout needs to ask for one.

Can I decide which orders send a message?

Yes. Condition rules on any field of the order, such as the payment method, decide whether a message is sent.

From 2,742+ happy customers

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  • Official WhatsApp API
  • Meta Business Partner

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