Shopify integration

Recover carts and confirm Shopify orders on WhatsApp

Connect your Shopify store to WhatChimp and the messages your customers wait for go out by themselves: the cart reminder, the order confirmation, the cash on delivery check.

  • Abandoned cart recovery, built in
  • Order notifications the moment an order is created
  • Cash on delivery orders verified before you ship
  • Sent from your own number on the official WhatsApp API
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Watch it work

See the store integrations in action

A walkthrough of WhatChimp’s integrations, e-commerce included.

Three messages that pay for themselves

Each one is set up once and then runs on every order.

Abandoned cart recovery

Bring back the carts that stopped at the payment page

When a customer reaches the payment page and leaves without paying, WhatChimp sends them a reminder on WhatsApp after the delay you choose.

  • The delay is yours to set, 30 minutes by default
  • Four ready-made reminder templates, or your own
  • Add a label or a follow-up sequence to everyone it reaches

Order notifications

Tell customers their order is in, the moment it is

Shopify tells WhatChimp about every new order, and WhatChimp drops the order’s details into your template and sends it.

  • Runs on Shopify’s own “Order creation” webhook
  • Total, items and order date fill the blanks of your template
  • Add more webhooks for other events, such as fulfilment

Cash on delivery verification

Check a cash on delivery order before it leaves

Ask the customer to confirm a cash on delivery order on WhatsApp, so you ship the orders people still want.

  • The customer confirms or cancels in one tap
  • Fewer parcels sent to people who changed their mind
  • Every answer stays in the conversation for your team

Setup

Connected with three fields

You create a custom app inside your own Shopify admin, then paste its details into WhatChimp. There is nothing to code.

  • A profile name, your store sub-domain and an admin access token
  • The app only needs access to orders
  • Your checkout must ask for the customer’s phone number
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  • 0% markup fees
  • Official WhatsApp API
  • Meta Business Partner

What it supports

Shopify events and what WhatChimp does with them

The triggers come from your store. The actions happen on WhatsApp.

When this happens in Shopify

Events WhatChimp can act on.

  • Checkout abandonedA customer reaches the payment page and leaves without paying.
  • Order createdSent by Shopify’s “Order creation” webhook.
  • Other order eventsSuch as fulfilment, each through a webhook of its own.

WhatChimp does this

Actions you can attach to an event.

  • Send a WhatsApp templateA ready-made one or your own, with the order’s details filled in.
  • Wait firstA delay in minutes before the message goes out.
  • Add or remove a labelSo you can segment these customers later.
  • Start a sequenceA series of follow-up messages.
  • Assign the chatTo a teammate or a group, for webhook-based messages.

Works even better with

Customer stories

Success stories speak louder

The best way to show our commitment is through the people who work with us.

Pulkit GuptaFounder, E-Startup India

Our ads now take people straight to WhatsApp, and WhatChimp’s chatbot takes over: it asks the right questions, qualifies them and routes them to our team.
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  • +75%Increase in customer engagement

    Using WhatChimp for my clients’ lead nurturing has been a game-changer. The transparent pricing and user-friendly interface made it easy to set up, and we’ve seen significantly better responses and engagement rates. Highly recommend!

    Rohan ChaubeyStartup Growth Advisor

  • +65%Reduction in response time

    We’ve seen significantly improved response times and higher customer satisfaction rates. The ability to personalize messages and automate responses has streamlined our support. WhatChimp has become an essential tool for our customer support.

    Ritwik AhlawatSaaS Founder

  • +70%Increase in campaign reach

    We were constantly seeking a reliable communication solution for our clients that wouldn’t lead to banned numbers or exorbitant costs. WhatChimp has been instrumental in managing our bulk messaging campaigns. It’s incredibly user-friendly and efficient.

    Pulkit GuptaBusiness Growth Consultant

Frequently asked questions

We’re here to answer all your questions

What teams ask before they start. Can’t find your answer? See every question or chat with our team.

Do I need to code to connect Shopify?

No. You create a custom app in your Shopify admin, give it access to orders and paste its access token into WhatChimp together with your store sub-domain. Order notifications also need one webhook added in Shopify’s notification settings, which is copy and paste.

When does a cart count as abandoned?

When a customer reaches the payment page and does not complete the checkout. WhatChimp then waits for the delay you set, 30 minutes by default, and sends the reminder.

What does my store need for this to work?

Your checkout has to collect the customer’s phone number, because that is the number the WhatsApp message is sent to.

Can I write my own messages?

Yes. WhatChimp can create four default cart recovery templates for you, or you can use your own approved WhatsApp templates and decide which order details go into them.

Which other Shopify events can send a message?

Order creation is the documented one. Other events, such as order fulfilment, work the same way through an additional Shopify webhook pointed at WhatChimp.

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  • Official WhatsApp API
  • Meta Business Partner

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