WhatsApp Commerce integration

Connect your Meta catalog and take orders inside WhatsApp

WhatChimp connects the product catalog you keep in Meta Commerce Manager to your WhatsApp number, so customers browse, order and pay without leaving the chat.

  • Products synced from your Meta catalog
  • Sent by your chatbot, one product or a whole collection
  • Orders, checkout and payment handled in the conversation
  • Every order in one dashboard, with its status
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  • India
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  • Belgium
  • Ireland
  • Germany
  • Jordan
  • Bangladesh
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  • France
  • Philippines
  • Thailand

Watch it work

See how a catalog is created in Meta

The first step of selling inside WhatsApp, start to finish.

From your catalog to a paid order

Four parts, each one connected to the next.

Catalog sync

Your Meta catalog, synced into WhatChimp

Create your catalog in Meta Commerce Manager, connect it to your WhatsApp number, and sync the products into WhatChimp in one click.

  • One catalog for WhatsApp, Instagram and Facebook
  • A Shopify or WooCommerce store can feed the catalog through Meta
  • Sync again whenever your products change

In your chatbot

Let the bot show the right products

A catalog step in the chatbot sends a single product or several at once, usually behind buttons for each category.

  • Send one product or a whole collection
  • Category buttons lead customers to what they want
  • Customers add to the cart without leaving WhatsApp
See the WhatsApp catalog

Order management

Every order in one dashboard

Orders placed in the chat appear in WhatChimp with the customer, the amount and a status you move forward as the order progresses.

  • Order number, customer, amount and currency in one list
  • Statuses from Pending to Delivered
  • A status update can message the customer by itself

Checkout and payment

Take the payment where the order was placed

Send a checkout link in the chat and let the customer pay with the gateway you already use, or choose cash on delivery.

  • PayPal, Stripe, Razorpay, Paystack, Mollie and more
  • Cash on delivery when you prefer it
  • Checkout confirmations and cart reminders sent for you
See WhatsApp payments
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  • 0% markup fees
  • Official WhatsApp API
  • Meta Business Partner

What it supports

What a connected catalog can do

Settings you switch on per catalog, and the events it reports.

Per catalog

Switched on for each catalog you connect.

  • Checkout linkSent in the chat when the cart is ready.
  • Checkout confirmationA message when the order is placed.
  • Status updatesA message when you move the order forward.
  • Cart reminderA nudge for carts that were not checked out.
  • Label on checkoutTags everyone who orders.

Sent to your tools

Where an order can go next.

  • Google Sheets exportEvery order written to a sheet.
  • Order submittedA webhook when the cart is sent.
  • Order checkoutA webhook when the customer checks out.
  • Order updatedA webhook when the status changes.
  • Developer APIList catalogs and orders, sync, change a status.

Works even better with

Customer stories

Success stories speak louder

The best way to show our commitment is through the people who work with us.

Pulkit GuptaFounder, E-Startup India

Our ads now take people straight to WhatsApp, and WhatChimp’s chatbot takes over: it asks the right questions, qualifies them and routes them to our team.
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  • +75%Increase in customer engagement

    Using WhatChimp for my clients’ lead nurturing has been a game-changer. The transparent pricing and user-friendly interface made it easy to set up, and we’ve seen significantly better responses and engagement rates. Highly recommend!

    Rohan ChaubeyStartup Growth Advisor

  • +65%Reduction in response time

    We’ve seen significantly improved response times and higher customer satisfaction rates. The ability to personalize messages and automate responses has streamlined our support. WhatChimp has become an essential tool for our customer support.

    Ritwik AhlawatSaaS Founder

  • +70%Increase in campaign reach

    We were constantly seeking a reliable communication solution for our clients that wouldn’t lead to banned numbers or exorbitant costs. WhatChimp has been instrumental in managing our bulk messaging campaigns. It’s incredibly user-friendly and efficient.

    Pulkit GuptaBusiness Growth Consultant

Frequently asked questions

We’re here to answer all your questions

What teams ask before they start. Can’t find your answer? See every question or chat with our team.

What is WhatsApp Commerce?

It is selling inside WhatsApp itself: your products come from a catalog in Meta Commerce Manager, customers browse and add them to a cart in the chat, and WhatChimp handles the order, the checkout and the messages around it.

Where do my products come from?

From a catalog you create in Meta Commerce Manager. If you sell on Shopify or WooCommerce, your store can feed that catalog through Meta, and WhatChimp syncs the products from there.

How do I connect a catalog?

Create the catalog in Meta, connect your WhatsApp account to WhatChimp with catalog permission, attach the catalog in WhatsApp Manager, then press Sync Product in WhatChimp.

How do customers pay?

With a checkout link sent in the chat. WhatChimp supports gateways including PayPal, Stripe, Razorpay, Paystack, Flutterwave, Mollie and Instamojo, as well as cash on delivery.

Can orders go to my other tools?

Yes. Orders can be exported to Google Sheets, sent to a webhook when they are submitted, checked out or updated, and read or updated through the Developer API.

From 2,742+ happy customers

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  • 0% markup fees
  • Official WhatsApp API
  • Meta Business Partner

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