Live Chat Dashboard

Manage All Customer Chats in One Easy Dashboard

Centralize all your customer messages in one place with the shared inbox. Respond to inquiries, assign chats, and stay organized across your team—all from a single, easy-to-use dashboard

Unified View – See all customer messages together, no matter the source
Easy Assignment – Direct chats to the right team member instantly
Stay Organized – Keep track of who’s handling which chat in real time
Quick Responses – Reply faster and keep customers engaged and satisfied

All-in-One Inbox
Assign Chats

Real-Time Updates
Team Collaboration

Optimize Collaboration with a Shared Inbox

Multi-Agent Chat Assignment

Seamlessly Assign Chats to Multiple Agents

Ensure no customer message goes unanswered by assigning chats to multiple agents. Share the workload, improve response times, and provide better support by letting team members collaborate on customer conversations

Faster Responses – Multiple agents can step in, so customers don’t wait
Efficient Workload Sharing – Distribute chats among team members effortlessly
Better Collaboration – Agents can work together to resolve customer inquiries
Enhanced Support Quality – Provide timely, consistent responses for every chat

Team Support
Quick Assign

Better Collaboration
Improved Response

Agent Privacy Control

Protect Customer Phone Numbers from Unauthorized Access

Safeguard your customer’s contact details by masking their phone numbers. This feature keeps full numbers hidden from agents, reducing the risk of data misuse and securing customer information

Prevent Data Leaks – Hide phone numbers to protect sensitive customer info
Agent Access Control – Agents can assist without seeing full contact details
Build Customer Trust – Show customers their privacy is a top priority
Security Compliance – Keep your business aligned with data protection standards

Mask Phone Numbers
Control Access

Prevent Data Misuse
Protect Privacy

Tag-Based Chat Filtering

Find Important Chats Faster with Tags

Easily organize and filter customer chats by tags, so you can quickly access specific conversations. Whether it’s support, sales, or follow-ups, tags help you keep track of what matters most and improve team efficiency

Organized Conversations – Tag chats by topic or customer need for easy sorting
Faster Access – Jump to relevant chats without endless scrolling
Improved Team Focus – Assign and locate chats based on tags for faster responses
Enhanced Customer Service – Keep chats streamlined for a better customer experience

Tag Chats
Quick Filters

Organized View
Efficient Sorting

Canned Responses

Reply Faster with Pre-Saved Canned Responses

Save time and maintain consistency by using canned responses for common questions. With just a click, your team can send pre-written replies, helping customers get quick answers and freeing up time for more complex inquiries

Instant Replies – Respond to frequently asked questions in seconds
Consistent Messaging – Keep replies on-brand and accurate every time
Save Time – Reduce repetitive typing for faster, more efficient support
Better Customer Experience – Quick replies keep customers happy and informed