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Troubleshooting the Facebook “Start Verification” Button in Whatchimp
Last Updated: 27 February 2025Encountering a greyed-out or missing “Start Verification” button in your Facebook Business Manager? Don’t worry—this guide will help you unlock and activate it quickly. Why the Button Might Be Hidden Common reasons for a disabled verification button: Prerequisites Before troubleshooting, ensure you have: Table of Contents Enabling the Verification Button: Key Steps Step 1: Connect...
How to Upgrade WhatsApp Messaging Tiers with Whatchimp
Last Updated: 27 February 2025Upgrading your WhatsApp messaging tier is like leveling up in a game – you unlock more communication potential by demonstrating consistent, high-quality messaging. Key Upgrade Criteria WhatsApp automatically upgrades your tier based on: Prerequisites for Tier Upgrade 1. Active WhatsApp Number 2. Quality Rating 3. Display Name 4. Message Volume Messaging Tier Limits Current Tier...
Understanding WhatsApp Messaging Tiers in Whatchimp
Last Updated: 27 February 2025WhatsApp messaging tiers help businesses manage their communication reach. Think of these tiers like different membership levels that determine how many unique users you can message in a 24hour period. Prerequisites Table of Contents Key Things to Know Messaging Tier Breakdown Tier 1: Getting Started Limit: 1,000 unique numbers per 24 hours Perfect for small...
Understanding WhatsApp Quality Rating in Whatchimp
Last Updated: 27 February 2025Imagine your WhatsApp messages as a report card for your business communication. The WhatsApp Quality Rating is like a performance score that shows how well your messages are being received by customers. Think of it as a health check for your WhatsApp broadcasts and campaigns. Quality Rating Levels Your messages can fall into three categories:...
Templates to Restart Conversations After Non-Working Hours
Last Updated: 27 February 2025If a customer reached out during non-working hours and your 24-hour customer service window has expired, use these templates to seamlessly re-engage them. Template 1 📩 Message:Sorry, we couldn’t get back to you in time as we were unavailable yesterday. If you’d like to continue this conversation, please click CONTINUE, and an agent will assist...
Understanding Template Rejections & How to Fix Them
Last Updated: 27 February 2025If your WhatsApp message templates are getting rejected, don’t worry! This guide explains the common reasons for rejection and how to fix them to improve your approval rate. Table of Contents Common Reasons for Template Rejection & Fixes 1. Mismatched Variables 2. Incorrect Category Selection 3. Special Characters in Variables 4. Violating WhatsApp’s Policies 5....
Top Reasons Why Templates Get Rejected
Last Updated: 27 February 2025To ensure your WhatsApp templates get approved, avoid these common mistakes. Below are the top reasons for rejections and how to fix them. 1. Using Variables Without Context 2. Unclear Template Name 3. Content That Doesn’t Explain the Template’s Use 4. Text Used as Variables 5. Missing Double Brackets for Variables 6. Empty Lines in...
Character Limits for Media Message Templates
Last Updated: 21 February 2025To ensure your WhatsApp templates are approved, it’s important to stay within the character limits. Exceeding these limits may lead to rejection. Template Character Limits Header Body Footer Buttons Make sure your templates follow these limits to avoid approval delays.
Type of Messages
Last Updated: 21 February 2025Learn about the 3 types of messages on WhatsApp API There are 3 different types of messages on WhatsApp: 1. Incoming Messages: Any message that your customer sends you, is an incoming message. Every time you get an incoming message, WhatsApp gives you 24-hrs to respond to that customer message. This 24hr window is called...
Understanding Conversations and Their Types in Whatchimp
Last Updated: 21 February 2025Conversations on WhatsApp through Whatchimp refer to 24-hour message threads between you and your customers, known as the customer service window. These conversations are opened and charged when messages are delivered. Table of Contents Meta categorizes conversations into three main types: Marketing, Utility, and Service Conversations. Each category serves a distinct purpose and follows Meta’s...