If a customer reached out during non-working hours and your 24-hour customer service window has expired, use these templates to seamlessly re-engage them.
Template 1 #
đź“© Message:
Sorry, we couldn’t get back to you in time as we were unavailable yesterday. If you’d like to continue this conversation, please click CONTINUE, and an agent will assist you shortly.
Template 2 #
đź“© Message:
Hi {{2}}, unfortunately, you contacted us outside our working hours, and we couldn’t respond in time. If you still need help with your issue, please press YES.
Template 3 #
đź“© Message: #
Apologies for missing your call/message and not responding immediately. #
If your issue persists and you’d like to talk to an agent, press CALL or to chat, press CHAT.