Recover Shopify Abandoned Carts with WhatsApp

Abandoned carts are a major challenge for Shopify store owners, leading to lost sales. With WhatChimp, you can automate WhatsApp reminders to recover these carts and boost revenue. This guide walks you through setting up an automated WhatsApp abandoned cart recovery campaign.

Table of Contents #

1. Integrate Shopify with WhatChimp
2. Create a WhatsApp Message Template
3. Set Up Abandoned Cart Automation
4. How It Works

Integrate Shopify with WhatChimp #

Before setting up cart recovery messages, ensure your Shopify store is connected to WhatChimp. Follow this guide for integration: How to Integrate Shopify with WhatChimp

Create a WhatsApp Message Template #

To personalize messages for each customer, use WhatChimp’s message templates with dynamic variables.

How to Create a Default Template: #

1. Navigate to WhatsApp Bot Manager on the dashboard.
2. Select your WhatsApp account.
3. Click Message Template > Create Default.
4. Four default templates will be generated automatically.
5. Click Check Status to ensure WhatsApp has approved them.

Set Up Abandoned Cart Automation #

Once templates are approved, set up automation to send messages when a cart is abandoned.

How to Set Up Automation: #

1. Go to WC/Shopify Automation > Click Create.
2. Enter a Campaign Name.
3. Select Shopify as the store type.
4. Choose your Shopify Store API.
5. Select Abandoned Cart Recovery as the action.
6. Set a Message Delay (default: 30 minutes).
7. Choose a Message Template (default or custom).
8. Optionally, assign Labels & Sequences for follow-up messaging.
9. Click Save.

How It Works #

• Once a customer reaches the payment page but doesn’t complete checkout, they receive a WhatsApp reminder after the specified delay.
• Ensure your Shopify store requires a phone number in the billing address for this to work.

Start Recovering Abandoned Carts Today! #

By automating WhatsApp reminders, you can bring back lost customers and increase conversions effortlessly.