A carousel media template lets you show multiple images or videos in one message. It’s great for highlighting products, services, discounts, or new arrivals in an engaging way. Let’s see how to create one in WhatChimp.
Table of Contents #
- Creating a Carousel Media Template
- Using the Carousel Product Template
- Boosting Engagement with CTA Buttons
- Tips for an Effective Carousel
- FAQs & Troubleshooting
Prerequisites #
Before you begin, ensure you have:
- A WhatsApp Business Account connected to WhatChimp.
- An idea of your carousel content, including images, videos, text, and buttons.
- An eCommerce store connected (if using the Carousel Product Template).
1. Creating a Carousel Media Template #
- Go to WhatChimp’s dashboard → Click ‘Bot Manager’ → Select ‘Message Templates’.
(https://app.whatchimp.com/whatsapp/bot/manager)
- Click ‘Create’ and choose ‘Carousel Media Template’.
- Set up your template:
- Name it and select ‘Marketing’ as the category.
- Add a message bubble and choose Image or Video for each card.
- Add text for the card body.
- For each card in the carousel, you can add up to two buttons.Keep the same button order for all cards.Choose between URL and Quick Reply options based on your needs.
- There are., ‘Button Type’, ‘Button Text’ & ‘Action Value’ options available. In the ‘ Button Type’, you can add either a ‘ URL’ or a ‘Quick Reply’.
Note- Make sure to maintain the same order for your cards. For instance, if you add one url & one quick reply on one card, you have to follow the same order for the other cards.
- Submit for approval.
- Once approved, go to ‘Bot Reply’, create a bot flow, add a keyword, and link your carousel template.It will look like this.
That’s all. You are all good to go with your bot setup & start sending your carousel templates with media.
Tip- Sending Video with the carousel media template is easy as well. All you have to do is change the ‘Card Header’, from Image to Video and follow the same steps as above.
2. Using the Carousel Product Template #
If you have an online store, you can send product carousels instead of adding images manually.
- Connect your eCommerce store to WhatChimp’s WhatsApp Business.
- Create a carousel template, but instead of adding cards, select products from your catalog.
- Use it in your bot flow to send product carousels automatically!
3. Boost Engagement with CTA Buttons #
Want to add a Call-to-Action (CTA) button in your bot?
- Create a bot flow and add a CTA URL button.
- Customize the button with a text label, URL, and message.
- Save your bot and start sending CTA messages automatically—or send them directly from live chat!
4.Tips for an Effective Carousel #
✅ Keep it consistent – Use the same layout for all cards.
✅ Use high-quality images – Clear visuals grab attention.
✅ Keep text short – Make it easy to read.
✅ Add strong CTAs – Encourage users to click buttons.
✅ Test before sending – Ensure everything works smoothly.
With carousel media templates, you can create eye-catching, interactive messages that boost engagement and sales. Try it out in WhatChimp today! 🚀
5. FAQ & Troubleshooting #
FAQs #
1. Why is my carousel template not saving?
Make sure all cards follow the same button order. If one card has a URL and a Quick Reply, all cards must have the same structure.
2. How long does template approval take?
WhatsApp usually reviews and approves templates within 24–48 hours. You can check the status under “Message Templates.”
3. Can I send carousel templates in broadcasts?
Yes, once approved, you can use them in broadcasts, live chat, or bot flows.
4. Can I add videos instead of images?
Yes, select “Video” instead of “Image” when setting up your template.
5. Do I need an eCommerce store to use carousel templates?
No, you can manually add images or videos. However, for product carousels, your store must be integrated with WhatChimp.
Troubleshooting #
Template Not Approved?
- Check if your message follows WhatsApp’s guidelines and does not contain promotional or misleading content.
- Ensure all placeholders (variables) have sample data.
Buttons Not Working?
- Make sure each card has correctly formatted URLs or Quick Replies.
- Keep the button order consistent across all cards.
Media Not Displaying?
- Check if the image or video URL is accessible and correctly uploaded.
- Use supported file formats (JPEG, PNG for images; MP4 for videos).
Carousel Not Sending?
- Confirm the template is approved.
- Verify your bot flow or live chat setup includes the correct template.
