Fixing Payment Method Error (Code: 131042) #
Error Message: #
“Message failed to send because there were one or more errors related to your payment method.”
This error happens when there is an issue with the payment method linked to your WhatsApp Business Account.
Common Reasons for This Error: #
- Payment method not connected properly
- Paying for WhatChimp does NOT cover Meta’s conversation fees. You need to add a payment method inside Meta WhatsApp Manager.
- The payment method may have been added to the wrong WhatsApp Manager.
- Business details missing after adding the payment method
- Facebook Business Manager is not verified
- WhatsApp Manager is suspended
Solution 1: Check if a Payment Method is Added #
1: Open the Payment Settings #
- Go to: WhatChimp Payment Methods
- Only the account owner can access this link.
- Choose the correct Facebook Business Manager.
2: Find Your WhatsApp Business Account #
- Under Billings & Payments, go to Accounts.
- Click WhatsApp Business Accounts.
- Find the WhatsApp Manager that matches your WhatChimp Business ID.
3: Check if Payment Method is Added #
- If no payment method is added, you’ll see “Add Payment Method”.
- Instead of clicking “Add Payment Method,” click the three dots (•••) > View details.
- On the next page, make sure to complete both steps:
- Add payment info (credit card details)
- Verify tax info (for Indian users, enter GST number)
Solution 2: Check if Facebook Business Manager is Verified #
If the payment method is set up but messages are still failing, your Facebook Business Manager may not be verified.
1: Open Security Center #
- Go to: WhatChimp Security Center
- Choose the correct Facebook Business Manager.
2: Check Verification Status #
- If your business is verified, you’ll see a “Verified” label.
- If not, you’ll see a “Start Verification” button.
- Follow the steps to submit verification and wait 24-48 hours.
- You can check the verification status anytime at WhatChimp Security Center.
👉 Need help? Follow this step-by-step guide to verify your business in Meta Business Manager.