WhatChimp’s No Match Reply ensures that every message from a subscriber gets a response, even if it doesn’t match any preset chatbot keywords. This feature enhances user experience by providing helpful replies instead of leaving messages unanswered. Additionally, the No Match Reply Frequency setting helps prevent excessive responses, keeping interactions smooth and relevant.
Table of Contents #
- What is a No Match Reply?
- What is No Match Reply Frequency?
- How to Configure No Match Reply
- How to Enable & Set Frequency
What is a No Match Reply? #
A No Match Reply is sent when a subscriber’s message doesn’t match any chatbot keyword. Instead of leaving the message unanswered, it provides a response, such as:
- Suggesting an alternative action.
- Offering a link to more information.
- Directing the user to a human agent.
What is No Match Reply Frequency? #
This setting controls how often a subscriber receives the No Match Reply. Options include:
- Reply Every Time – Sends a reply each time a message doesn’t match.
- Reply Once Per Day – Sends only one reply per day, preventing repetition.
How to Configure No Match Reply #
- Open WhatsApp Bot Manager in WhatChimp.
- Click Actions → Select No Match Reply Template (opens in Visual Flow Builder).
- Edit the reply text or add elements like images, buttons, or interactive content.
- Save the updated bot.
How to Enable & Set Frequency #
- Go to Bot Manager → Configuration.
- Enable No Match Reply.
- Set frequency to Every Time or Once a Day.
- Click Save Settings.
With this setup, subscribers always receive a relevant response to their queries
