How to Create a Keyword-Based WhatsApp Chatbot in WhatChimp

Table of Contents #

1. Access the Bot Manager
2. Create a New Chatbot
3. Name Your Chatbot
4. Set a Keyword Trigger
5. Configure a Response Message
6. Add Interactive Buttons
7. Configure Final Message & Save the Bot
8. Test Your WhatsApp Chatbot
9. Tips & Troubleshooting

1. Access the Bot Manager #

• Go to the Bot Manager menu in the WhatChimp dashboard.
• Select the bot account you want to configure.
• Click on Bot Reply to proceed.

2. Create a New Chatbot #

• Click on the Create button under Bot Reply settings.

• The Visual Flow Bot Builder canvas will appear.

3. Name Your Chatbot #

• Locate the Start Bot Flow component.
• Double-click on it to open the Configure Reference modal.

• Enter a name in the Title field.
• Optionally, choose a label and select a sequence.

4. Set a Keyword Trigger #

• In the Configure Reference modal, enter a keyword to trigger the bot (e.g., “Hello,” “Hi,” “Start”).

• If you select the Exact Keyword Match, the bot will only be triggered for this specific keywords
• If you select the string match, the bot will be triggered for any string of words, phrases or sentences that contain that keyword e.g “Hello, I need help”.
  The keyword is Hello and the bot still gets triggered.
• Click to save.

5. Configure a Response Message #

• Drag a connection from the Next socket of the Start Bot Flow.
• Drop it onto the canvas to reveal different component options.
• Select the Interactive Component.

• Double-click on it to open the Configure Text Message modal.
• Fill in the Message Header, Message Body, and Message Footer (message body is mandatory).
• Set a delay time if needed.
• Click OK to save.

6. Add Interactive Buttons #

• Drag a connector from the Interactive Component’s button socket onto the canvas.
• An Inline Button Component will appear.
• Double-click on it and enter a Button Text.
• Select a Button Action for when the button is clicked (e.g.,Send a Message, Start a Flow, System Default Action Button etc.).

• Click Save

• Repeat the process to add more buttons.

7. Configure Final Message & Save the Bot #

• Select the Text Component for the final message.
• Double-click on it, configure the message, and click OK to save.
• Click the Save button (top-right of the canvas) to save the entire bot setup.

8. Test Your WhatsApp Chatbot #

• Open WhatsApp.
• Type the Keyword you set and send it.
• Observe the chatbot’s response to confirm it is functioning correctly.

9. Tips & Troubleshooting #

• Keyword not triggering responses? Double-check if the keyword is correctly set in the Trigger Component.
• Buttons not appearing? Ensure they are properly linked to an interactive component.
• No final message? Check if the Text Component is added and saved.
• Changes not saving? Always click the Save button before exiting the visual bot builder.

This guide ensures that new users can easily create a WhatsApp chatbot based on keyword replies using WhatChimp. 🚀