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Whatchimp Billing Cycle: Pricing and Renewal Details
Last Updated: 4 March 2025Clear, Precise, and Transparent Billing Whatchimp follows a timestamp-to-timestamp billing model, ensuring exact renewal times without hidden charges How Billing Works Monthly Plan Renewal Examples: Standard Month Variable Month Length Yearly Plan Renewal Examples: Standard Year Leap Year Scenario Why Whatchimp’s Billing is Different Frequently Asked Questions
Whatchimp 7-Day Free Trial: Everything You Need to Know
Last Updated: 4 March 2025Get Started for Free Experience Whatchimp’s full WhatsApp marketing features at no cost. No credit card required, no risk—just 14 days of unlimited access. What’s Included in the Trial? How to Start Your Free Trial What Happens After 7 Days? How to Upgrade No-Risk Cancellation Frequently Asked Questions Q: Do I need a credit card...
What Are WhatsApp Conversations and How Are They Charged in the WhatsApp Business API?
Last Updated: 28 February 2025What is a WhatsApp Conversation? A WhatsApp conversation is a chat between your business and a customer, tracked within a 24-hour window. Businesses are charged based on the type of message they send. Types of Conversations & Costs How WhatsApp Charges You Managing Your Conversations Efficiently How to Save Money What Happens if You Run...
How to Create a Facebook Business Manager Account for Whatchimp
Last Updated: 27 February 2025A Facebook Business Manager account is your gateway to unlocking full WhatsApp Business API capabilities. Without verification, you’re limited to messaging only 250 users at a time. Why You Need a Business Manager Account Prerequisites Before you begin, ensure you have: Table of Contents Step-by-Step Account Creation Step 1: Start Your Registration Step 2: Log...
Understanding Meta’s Frequency Capping for WhatsApp Marketing
Last Updated: 27 February 2025Meta’s frequency capping is a strategic approach to protect users from message overload and maintain a high-quality communication environment. What is Frequency Capping? Core Concept Why Meta Implemented Frequency Capping User Experience Protection Business Communication Evolution Impact on Businesses Communication Challenges Engagement Dynamics Best Practices to Counter Frequency Capping Messaging Strategies Practical Recommendations Delivery Rate...
Blocking Spam Messages in Whatchimp
Last Updated: 27 February 2025Take control of your WhatsApp communication by blocking unwanted messages. Keep your inbox clean and focused on meaningful conversations. Why Block Users? Blocking Capabilities Prerequisites Blocking Process Step 1: Identify Spam Contact Step 2: Block Incoming Messages What Happens After Blocking Communication Dynamics Frequently Asked Questions Q: Can blocked users see my broadcasts?A: Yes, they...
Understanding WhatsApp Quality Rating with Whatchimp
Last Updated: 27 February 2025Your WhatsApp Quality Rating acts as a health score for your business messaging. It reflects how well your messages are received and engaged with by users. Quality Rating Levels Rating Breakdown Why It Matters Factors Influencing Quality Rating User Interaction Types Improving Your Quality Rating Best Practices Broadcast Messaging Strategies Handling Low Ratings Tier Upgrade...
WhatsApp Broadcasting Rules with Whatchimp
Last Updated: 27 February 2025Navigate the world of WhatsApp broadcasting with confidence. Understanding the rules helps you communicate effectively while maintaining compliance. Broadcasting Permissions Message Types Allowed User Consent and Messaging Opt-In Requirements Messaging Non-Saved Contacts Quality Rating and Number Protection Blocking Prevention Warning Signs Template Message Guidelines Approval Process Button Limitations Broadcast Best Practices User Interaction Strategies Frequently...
Understanding WhatsApp Broadcast Limits with Whatchimp
Last Updated: 27 February 2025Want to send unlimited WhatsApp broadcasts? Here’s your complete guide to understanding messaging tiers, their limitations, and how to expand your reach efficiently. Broadcast Tier Overview Messaging Tier Structure WhatsApp assigns businesses to different messaging tiers based on usage and quality: Key Upgrade Requirements Progression Criteria To move to a higher tier, you must: Upgrade...
What if the Facebook “Start Verification” Button is Greyed Out or Not Visible?
Last Updated: 27 February 2025If you haven’t fully completed your Business Information in Facebook Business Manager, you may encounter one of these issues: This is a common issue and can be fixed by completing your Business Information. Follow the steps below to enable the “Start Verification” button: How to Enable the “Start Verification” Button? 1. Open Facebook Business Security...
Troubleshooting the Facebook “Start Verification” Button in Whatchimp
Last Updated: 27 February 2025Encountering a greyed-out or missing “Start Verification” button in your Facebook Business Manager? Don’t worry—this guide will help you unlock and activate it quickly. Why the Button Might Be Hidden Common reasons for a disabled verification button: Prerequisites Before troubleshooting, ensure you have: Table of Contents Enabling the Verification Button: Key Steps Step 1: Connect...
How to Upgrade WhatsApp Messaging Tiers with Whatchimp
Last Updated: 27 February 2025Upgrading your WhatsApp messaging tier is like leveling up in a game – you unlock more communication potential by demonstrating consistent, high-quality messaging. Key Upgrade Criteria WhatsApp automatically upgrades your tier based on: Prerequisites for Tier Upgrade 1. Active WhatsApp Number 2. Quality Rating 3. Display Name 4. Message Volume Messaging Tier Limits Current Tier...
Understanding WhatsApp Messaging Tiers in Whatchimp
Last Updated: 27 February 2025WhatsApp messaging tiers help businesses manage their communication reach. Think of these tiers like different membership levels that determine how many unique users you can message in a 24hour period. Prerequisites Table of Contents Key Things to Know Messaging Tier Breakdown Tier 1: Getting Started Limit: 1,000 unique numbers per 24 hours Perfect for small...
Understanding WhatsApp Quality Rating in Whatchimp
Last Updated: 27 February 2025Imagine your WhatsApp messages as a report card for your business communication. The WhatsApp Quality Rating is like a performance score that shows how well your messages are being received by customers. Think of it as a health check for your WhatsApp broadcasts and campaigns. Quality Rating Levels Your messages can fall into three categories:...
Templates to Restart Conversations After Non-Working Hours
Last Updated: 27 February 2025If a customer reached out during non-working hours and your 24-hour customer service window has expired, use these templates to seamlessly re-engage them. Template 1 📩 Message:Sorry, we couldn’t get back to you in time as we were unavailable yesterday. If you’d like to continue this conversation, please click CONTINUE, and an agent will assist...
Understanding Template Rejections & How to Fix Them
Last Updated: 27 February 2025If your WhatsApp message templates are getting rejected, don’t worry! This guide explains the common reasons for rejection and how to fix them to improve your approval rate. Table of Contents Common Reasons for Template Rejection & Fixes 1. Mismatched Variables 2. Incorrect Category Selection 3. Special Characters in Variables 4. Violating WhatsApp’s Policies 5....
Top Reasons Why Templates Get Rejected
Last Updated: 27 February 2025To ensure your WhatsApp templates get approved, avoid these common mistakes. Below are the top reasons for rejections and how to fix them. 1. Using Variables Without Context 2. Unclear Template Name 3. Content That Doesn’t Explain the Template’s Use 4. Text Used as Variables 5. Missing Double Brackets for Variables 6. Empty Lines in...
Character Limits for Media Message Templates
Last Updated: 21 February 2025To ensure your WhatsApp templates are approved, it’s important to stay within the character limits. Exceeding these limits may lead to rejection. Template Character Limits Header Body Footer Buttons Make sure your templates follow these limits to avoid approval delays.
Type of Messages
Last Updated: 21 February 2025Learn about the 3 types of messages on WhatsApp API There are 3 different types of messages on WhatsApp: 1. Incoming Messages: Any message that your customer sends you, is an incoming message. Every time you get an incoming message, WhatsApp gives you 24-hrs to respond to that customer message. This 24hr window is called...
Understanding Conversations and Their Types in Whatchimp
Last Updated: 21 February 2025Conversations on WhatsApp through Whatchimp refer to 24-hour message threads between you and your customers, known as the customer service window. These conversations are opened and charged when messages are delivered. Table of Contents Meta categorizes conversations into three main types: Marketing, Utility, and Service Conversations. Each category serves a distinct purpose and follows Meta’s...
Guidelines for Utility and Marketing Templates in Whatchimp
Last Updated: 21 February 2025WhatsApp Business allows businesses to communicate with customers through the Whatchimp platform. To ensure messages are effective and comply with WhatsApp policies, businesses must use approved message templates for different types of communications. Utility Templates Utility templates are pre-approved messages designed for transactional updates, such as confirmations, changes, or suspensions related to a specific transaction...
Common Error Codes and solutions
Last Updated: 18 February 2025Fixing Payment Method Error (Code: 131042) Error Message: “Message failed to send because there were one or more errors related to your payment method.” This error happens when there is an issue with the payment method linked to your WhatsApp Business Account. Common Reasons for This Error: Solution 1: Check if a Payment Method is...
Why Your Messages Aren’t Sending & How to Fix It
Last Updated: 18 February 2025If your messages aren’t getting delivered, here’s how you can check and fix the issue. Steps to Check & Fix Message Issues 1. Check a Number That Didn’t Receive the Message Search for a phone number where your message wasn’t delivered. 2. Confirm the Number You’re Sending From Make sure you’re sending from the correct...
How to Build Automatic Follow-Up Chatbots on WhatsApp
Last Updated: 14 February 2025In this tutorial, you will learn how to create an automatic follow-up chatbot for WhatsApp. This chatbot will help you engage with users who have shown interest in your product but haven’t completed the desired action, such as making a purchase. With automated follow-ups, you can increase conversions without manual intervention. Table of Contents 1....
How to Migrate Your WhatsApp Business API from Your Current BSP to Whatchimp
Last Updated: 14 February 2025Migrating your WhatsApp Business API (WABA) phone number from your current Business Service Provider (BSP) to Whatchimp is a straightforward process. This guide will walk you through the necessary steps, including deleting the phone number from your previous BSP and ensuring a smooth transition to Whatchimp. Follow the steps carefully to avoid interruptions in your...
How to Collect User Details Without Forms on WhatsApp
Last Updated: 13 February 2025Collecting user information is essential for businesses, but traditional forms can reduce engagement. WhatsApp input flow allows you to collect user details—such as emails, phone numbers, and business information—step by step within a chat. This method enhances user experience and streamlines data collection. In this guide, you will learn how to create an automated input...
How to Add Clickable CTA Buttons in WhatChimp
Last Updated: 13 February 2025Clickable CTA (Call-to-Action) buttons in WhatChimp help users engage with your chatbot seamlessly. These buttons can guide customers to take specific actions, such as responding to messages, signing up for sequences, or visiting external links. This tutorial will walk you through the process step by step, making it easy for beginners to implement interactive buttons...
How to Connect Zapier with WhatChimp to Send Collected Data in WhatsApp
Last Updated: 13 February 2025This guide will walk you through connecting Zapier with WhatChimp to send data collected via WhatsApp from WhatChimp to Zapier. By integrating WhatChimp with Zapier, you can send WhatsApp chatbot data or user input flow data to third-party applications for further processing. Table of Contents 1: Create a User Input Flow Campaign on WhatChimp Configure...
Recover Shopify Abandoned Carts with WhatsApp
Last Updated: 12 February 2025Abandoned carts are a major challenge for Shopify store owners, leading to lost sales. With WhatChimp, you can automate WhatsApp reminders to recover these carts and boost revenue. This guide walks you through setting up an automated WhatsApp abandoned cart recovery campaign. Table of Contents Integrate Shopify with WhatChimp Before setting up cart recovery messages,...
How to Integrate Shopify for WhatsApp Automation
Last Updated: 13 February 2025Integrating your Shopify store with WhatChimp allows you to automate customer interactions via WhatsApp. This includes abandoned cart recovery, order notifications, and cash-on-delivery verification—helping you improve customer engagement and boost sales. Steps to Integrate Shopify with WhatChimp How to Get the Shopify Admin Access Token Finalizing the Integration Now, your Shopify store is successfully connected...
WhatsApp Broadcasting with Personalized Variable Data
Last Updated: 13 February 2025Table of Contents With WhatsApp Broadcast, you can reach an unlimited number of recipients simultaneously, even those who haven’t added your business to their contacts. The key to making these communications truly impactful is personalization. Businesses can customize messages for each subscriber, making the interaction more relevant and engaging. 1. Importing Your Subscriber List Importing...
Selling Products on WhatsApp with WhatChimp’s Catalog Integration
Last Updated: 13 February 2025In today’s digital world, WhatsApp has become a powerful tool for businesses to connect with customers and sell products directly. By using WhatsApp Catalog and WhatChimp’s chatbot integration, you can enhance your sales strategy and make shopping easy and engaging for your customers. This guide will walk you through the process of setting up WhatsApp...
WooCommerce Abandoned Cart Recovery via WhatsApp
Last Updated: 12 February 2025Abandoned carts mean lost revenue, but they don’t have to stay that way. With Whatchimp, you can automatically send WhatsApp reminders to recover abandoned carts. These reminders can include discount coupons or direct links to complete the purchase. This guide walks you through setting up WooCommerce abandoned cart recovery using Whatchimp’s webhook workflow. Table of...
How to Create WordPress Users via HTTP API in Whatchimp
Last Updated: 13 February 2025Integrating Whatchimp with WordPress via HTTP API allows businesses to automate user registration directly through WhatsApp. This eliminates manual work, provides instant responses, and ensures a smooth onboarding experience for users. This guide walks you through setting up the integration from configuring the API to testing the workflow. Table of Contents Benefits of Integration Setting...
WhatsApp No Match Reply & Frequency Setup
Last Updated: 13 February 2025WhatChimp’s No Match Reply ensures that every message from a subscriber gets a response, even if it doesn’t match any preset chatbot keywords. This feature enhances user experience by providing helpful replies instead of leaving messages unanswered. Additionally, the No Match Reply Frequency setting helps prevent excessive responses, keeping interactions smooth and relevant. Table of...
How to Use Dynamic Lists in WhatChimp
Last Updated: 13 February 2025Dynamic lists in WhatChimp help you create engaging WhatsApp messages by automatically generating rows using data like product details or appointment dates. Instead of manually creating each row, you can pull the information directly from your API response. This guide will show you how to set up dynamic lists, with a product catalog example. Table...
Customer Chat Handover via Join Chat & Signature Message
Last Updated: 13 February 2025“Join Chat” and “Signature Message” are two powerful features in WhatChimp Live Chat designed to improve teamwork, enhance customer support efficiency, and ensure smooth communication transitions. These features allow team members to seamlessly join or leave conversations. In this guide, we’ll explore the Join Chat and Signature Message features, their use cases, and how to...
WhatsApp Flow Forms in Whatchimp
Last Updated: 19 February 2025WhatsApp Flow is a feature within WhatsApp Business that allows businesses to create structured, guided interactions with users through chat. It simplifies conversations by providing interactive forms that streamline data collection, lead generation, and customer engagement. Table of Contents Benefits of WhatsApp Flow Forms How to Set Up a WhatsApp Flow Form in Whatchimp Flow...
External HTTP API Integration in Bot Flow
Last Updated: 13 February 2025WhatChimp’s HTTP API integration enables seamless connectivity with external platforms like WooCommerce and WordPress. This allows for dynamic interactions, such as displaying WooCommerce products in WhatsApp or integrating WordPress posts with WhatsApp chatbots. How to Set Up an HTTP API Integration Access the HTTP API Section Add API Connection Details Configure Request Headers Configure Request...
How to Automate Complex Conversations with User Input Flow in Webchat
Last Updated: 13 February 2025In today’s fast-paced digital world, businesses need smart ways to handle customer questions without overwhelming their support teams. That’s where User Input Flow comes in. It helps chatbots collect information, guide customers step by step, and respond in a way that feels natural—just like a real conversation. Table of Contents What is User Input Flow?...
How to set up sales sequence chatbot?
Last Updated: 13 February 2025A sequence message is an automated series of chatbot responses triggered by user actions or predefined events. It helps businesses improve customer engagement, automate marketing tasks, and nurture leads. Prerequisites Table of Contents 1. What is a Sequence Message? A sequence message is a pre-configured set of automated messages that are sent to subscribers based...
How to Create a Keyword-Based WhatsApp Chatbot in WhatChimp
Last Updated: 13 February 2025Table of Contents 1. Access the Bot Manager 2. Create a New Chatbot 3. Name Your Chatbot 4. Set a Keyword Trigger 5. Configure a Response Message 6. Add Interactive Buttons 7. Configure Final Message & Save the Bot 8. Test Your WhatsApp Chatbot 9. Tips & Troubleshooting This guide ensures that new users can...
How to Integrate a Website Chatbot Into Your WordPress Website
Last Updated: 13 February 2025Native website chatbots are automated conversational agents integrated into a website, allowing users to interact without leaving the site. These bots assist in real-time, answer questions, guide users through processes, and enhance user experience. WhatChimp introduced its Native Website Chatbot feature, allowing users to add a chat widget to their website landing pages and manage...
Train AI Assistant for Chatbot With FAQ, URL & File
Last Updated: 13 February 2025WhatChimp’s AI Assistant allows businesses to automate customer engagement across multiple platforms. This guide covers AI chatbot training using FAQs, URLs, and file uploads, as well as configuration settings to enhance chatbot efficiency. Table of Contents Training Your AI Chatbot 1: Create an AI Training Campaign 2: Train the Chatbot with FAQs 3: Train the...
Using Google Sheet Data in WhatsApp and Other Chatbot Replies with WhatChimp
Last Updated: 14 February 2025WhatChimp now allows you to fetch Google Sheet data and use it in chatbot replies in WhatsApp. This feature helps businesses provide quick and relevant responses, or any other stored information. Prerequisites Before you start, ensure you have: Table of Contents Setting Up Google Sheets for Chatbot Replies 1. Creating Custom Fields Before fetching data,...
How to Send Automated WhatsApp Messages on WP Form Submission
Last Updated: 13 February 2025Automating WhatsApp messages upon WP Form submission is a great way to enhance customer engagement. Whether you want to send a thank-you message, a confirmation, or follow-up details, this integration ensures quick and efficient communication. This guide will walk you through setting up automated WhatsApp messages using WPForms and WhatChimp in a few simple step....
How to Confirm Cash-on-Delivery Orders via WhatsApp Using WhatChimp
Last Updated: 10 February 2025Fake cash-on-delivery (COD) orders can be a major issue for WooCommerce store owners. With WhatChimp, you can set up an automated WhatsApp message to confirm COD orders before processing them. This guide will walk you through setting up a WhatsApp confirmation system to verify COD orders easily. Table of Contents 1. Setting Up a WhatsApp...
Send Shopify Order Notifications to WhatsApp via Webhook Workflow
Last Updated: 13 February 2025This guide will help you integrate Shopify order notifications with WhatsApp using WhatChimp’s Webhook Workflow. When a customer places an order, they will receive a WhatsApp notification with order details. Table of Contents 1. Create a WhatsApp Message Template in WhatChimp 📌 Read the blog for detailed steps on creating a message template:How to Create...
Broadcasting – How to Send Bulk Messages on WhatsApp without Getting Banned
Last Updated: 13 February 2025This guide will walk you through setting up a broadcast campaign in WhatChimp, from preparing your contact list to scheduling and sending messages. Table of Contents Prerequisites 1: Preparing Subscriber List 2: Importing Subscribers 4. When you have imported your file, map the data to align the columns properly. To broadcast messages to WhatsApp using...
How to Create and Use Carousel Media Templates in WhatChimp
Last Updated: 13 February 2025A carousel media template lets you show multiple images or videos in one message. It’s great for highlighting products, services, discounts, or new arrivals in an engaging way. Let’s see how to create one in WhatChimp. Table of Contents Prerequisites Before you begin, ensure you have: 1. Creating a Carousel Media Template (https://app.whatchimp.com/whatsapp/bot/manager) Note- Make...
How to Create Message Template in WhatsApp Manager and Sync to WhatChimp
Last Updated: 13 February 2025WhatsApp is a powerful tool for businesses to engage with customers. Using WhatsApp’s Cloud API, you can send pre-defined message templates anytime, even beyond the 24-hour window. WhatsApp Carousel Templates WhatsApp Manager does not support carousel templates, but WhatChimp does! You can create and send carousel messages using this guide. Steps to Create a WhatsApp...
Creating a WhatsApp Message Template in WhatChimp
Last Updated: 13 February 2025WhatsApp message templates help businesses send messages to customers even after 24 hours. These templates are great for sending updates, confirmations, and reminders. You can also create a carousel template in WhatChimp and send it via live chat, broadcasts, or bot flows. Learn how here. Prerequisites Before you start, make sure you have: Once these...
WhatsApp’s 24-Hour Rule: What You Need to Know
Last Updated: 13 February 2025WhatsApp has a rule that controls how businesses can message customers. This rule helps protect users from spam and keeps chats useful and relevant. Table of Contents 1. What Is the 24-Hour Rule? When a customer messages a business, the business has 24 hours to reply with any message they want. After 24 hours, they...
How to Handle WhatsApp Conversations with the Live Chat Dashboard
Last Updated: 13 February 2025Learn how to manage customer support and follow-ups using the Live Chat Dashboard. Explore features like sending messages, organizing chats, and resolving conversations. Prerequisites Before you start, ensure you have: Table of Contents What is WhatChimp Live Chat? WhatChimp’s Live Chat is a powerful tool for managing customer conversations on WhatsApp. It’s divided into three...
How to Connect and Integrate Your WhatsApp Business Account with WhatChimp
Last Updated: 5 February 2025This guide explains how to connect your WhatsApp Business account to WhatChimp. By linking the two, you’ll be able to manage your WhatsApp campaigns, send bulk messages, and more—all in one place. Connect Your WhatsApp Number Option 1: Connect Without a Product Catalog Important Note: When choosing your Display Name, it’s essential to include your...
How to Manage Custom Fields and Labels
Last Updated: 13 February 2025Custom fields and labels help you organize and segment your subscribers effectively.Custom fields allow you to store additional information about subscribers, enabling better personalization in your campaigns.Labels help categorize subscribers into different groups, making it easier to filter and target them in messaging campaigns. This guide will walk you through the steps to create and manage both...
How to Import Subscribers Using CSV
Last Updated: 13 February 2025Importing subscribers using a CSV file is a fast and efficient way to add multiple contacts to your Whatchimp account at once. By following the correct format and steps, you can ensure a smooth import process. Before importing subscribers, it’s essential to set up your custom fields and labels to ensure proper data organization. This...
How to Integrate Google Sheets and Import Contacts into Whatchimp
Last Updated: 14 February 2025Integrating Google Sheets with Whatchimp allows you to import and manage contacts efficiently. Before proceeding, it’s crucial to set up your custom fields and labels to ensure proper data mapping and segmentation. Follow the Manage Custom Fields and Labels Guide first, then continue with this guide for Google Sheets integration. Table of Contents Prerequisites Before...
How to Import Subscribers Manually inside WhatChimp
Last Updated: 13 February 2025Manually adding subscribers is useful for adding a small number of contacts without the need for a CSV file. Before importing subscribers, it’s essential to set up your custom fields and labels to ensure proper data organization. This allows you to map fields correctly and categorize subscribers effectively. Follow the Manage Custom Fields and Labels...