If your WhatsApp Business API (WABA) account is connected to your Meta Business Manager and you’re experiencing problems whether it’s with account access, integration, or billing, you’ll need to raise a support ticket directly with Meta.
Since only the account owner can contact Meta about account-related concerns, here are the three most effective methods to get in touch with Meta Support.
1. Contact via Meta Ads Manager #
Even if your issue isn’t related to ads, Ads Manager can be used to reach Meta Support.
Steps:
- Go to adsmanager.facebook.com.
- From the left-hand menu, click the question mark (?) icon.
- Select Contact Support.
- Choose the relevant Business Account or WhatsApp API account linked to your Business Manager.
- Fill in the details about your issue (include screenshots if needed).
- Start a chat. If the automated system doesn’t solve it, you’ll be connected to a Meta support representative.
2. Contact via Meta Business Suite #
If you manage your WhatsApp API through Business Manager, this is often the most reliable way.
Steps:
- Go to business.facebook.com.
- From the left-hand menu, click Help (?) → Contact Support.
- Fill out the short form with details about your issue.
- Attach screenshots if necessary.
- Start the chat and wait to be connected to a support agent.
3. Contact via Meta Verified Support #
For faster support, you can upgrade to Meta Verified for Business. This is a paid option ($14.99/month, available in select regions) that provides priority access to support.
Steps:
- Go to https://web.facebook.com/business/tools/meta-verified-for-business.
- Sign up for Meta Verified under your business profile.
- Go to your Professional Dashboard → Business Support Home.
- Scroll down and click Get Started → Contact Support.
- Fill in the details, add screenshots, and start the chat with a representative.
With these methods, you’ll be able to connect with Meta directly to resolve WhatsApp Business API issues more efficiently.